The Public Complaints Commission (PCC) has begun an investigation into the aviation industry following incessant complaints lodged by travellers.
Some of the complaints include delayed flights, loss of baggage, cancellation of flights, damaged luggage, refusal to compensate or refund money paid, and lack of proper communication among others.
Chief Commissioner of PCC, Abimbola Ayo-Yusuf, while expressing displeasure with the increasing number of complaints, had directed that a “systemic investigation” be conducted.
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Air Peace, Max Air top list of cancelled flights in Nigeria – PREMIUM TIMES REPORTS
It seems like no matter which airline travellers choose, they’re all facing the same chaos in Nigeria. Recently, Khadijah Ibrahim was left stranded at the Nnamdi Azikiwe Airport after being told that her Air Peace Lagos flight had been cancelled due to “operational reasons.”
At Aminu Kano Airport on Friday, there was chaos when Max Air cancelled a flight to Lagos and delayed an Abuja flight to 2 a.m. It took hours before passengers got a communication from the airline and there was no compensation whatsoever.
Earlier, on Monday, Adeniregun Akanni vented on Twitter, saying “Max Air is not reliable. People should be careful and don’t fly them if you have an important journey please.”
The two aforementioned airlines are the most notorious for flight cancellations in Nigeria, a new report by the regulator, the Nigerian Civil Aviation Authority (NCAA), states.
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