Mr Samuel Gwott, the General Manager, Plateau Express Services, said that the state transportation services had been restructured for better improvement and adaptation to new technologies.
Gwott said that the restructuring would help birth a new transport service to meet the needs of the citizens.
He said this while speaking with the News Agency of Nigeria (NAN) on Sunday in Jos.
The manager revealed that it had introduced a proficient means of revenue collection via the introduction of the Point of Sale (POS) system to gradually eliminate cash collection and in the process mitigate revenue loss.
He further said that the transport service had also created a website which would enable customers to book online and would soon be operational.
He added that an IT department had been established to enable the service to be up to date in IT and to handle technology related issues.
Similarly, he said under the IT, the service would be able to install trackers for monitoring of its vehicles.
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Gwott said that an official customer service had also been put in place where passengers on every car, travelling around Nigeria, were being called at random to give the vehicle situation report and a prompt feedback is gotten from them.
“Right now, there are stickers that are put in every car, to ensure that once there is any discomfort, inquiries or complaints, passengers will be able to reach out to us during the journey,” Gwott said.
The GM said that the IT department had also installed a transport management system where inventory from stores were managed for efficiency in operations.
The manager said that the members of staff had also been motivated in several ways and appropriately placed for effectiveness.(NAN)
